Refund and Returns Policy

1. Returns Via Courier Collection

Drop us an email to simcitylk@gmail.com or send us a WhatsApp message to +94 7555 77 888  with details relating to your order (order number, invoice number, and the reason for returns) and we will look into it and revert back to organise for the courier to collect the product free of charge if the delivered goods are incorrect, damaged or faulty.

2. Returns To The Nearest Store

You can always bring in your product you wish to return or exchange with the invoice or the web order received online to the store and inform us on the reason for the return/exchange. The Return/Exchange will be carried out based on the policies and options set out below.

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