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RETURNS & EXCHANGE

SimCIty gladly accepts returns for items due to a change of mind, provided that a return request is submitted within 7 days of receiving the item. The product must be returned in its original packaging, unused, and in a condition suitable for resale.

1. Returns Via Courier Collection

*If the delivered goods are incorrect, damaged, or faulty.

Please send us an email to online@simcity.lk or send us a WhatsApp message at +94 75 55 77 888 with the details regarding your order, including the order number, invoice number, and the reason for return. We will investigate the matter and get back to you promptly. we will arrange for the courier to collect the product free of charge

*Change of Mind

Return/Exchange shipping will be paid at the customer’s expense and will be required to arrange their own shipping.

2. Cancellations

SimCity Online has a cancellation policy for change of mind scenarios. If you wish to cancel your order due to a change of mind, please notify us within 24 hours of placing the order. We will process the cancellation and issue a refund, provided that the order has not been shipped yet.
Please note that if the order has already been dispatched, you may need to follow our return policy mentioned earlier to initiate a return once you receive the item. In such cases, shipping charges may apply.
We strive to provide the best customer service and accommodate your cancellation requests to the best of our ability.
Note: If payment has been made through card or other prepayment options, once returns are received and accepted, refunds will be processed to bank accounts within 7 working days. Our customer representatives will contact you to obtain the necessary details for the refund process.

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About Salient

The Castle
Unit 345
2500 Castle Dr
Manhattan, NY

T: +216 (0)40 3629 4753
E: hello@themenectar.com